As promised to Bill, here's the account of richard grove a sales rep for several software companies developping for big business. It's a long account-transcript, divided in tracks..(to keep them), you could start at track 5
"Here’s where I’ll begin:
In 2000 I worked for a software development entity called SilverStream Software. I worked in Sales- and in October of that year I won the largest client in company history, which soon thereafter led to the acquisition of SilverStream by Novell........."
Note..loading of this page was a bit slow ...